Customer Success and Onboarding Director
Within Global Operations, the Customer Success and Onboarding organization is responsible for the Onboarding of SOC, CyberSOC services and the Customer Success Managers. The team counts around 125 people spread in over 8 countries across Europe, Africa, America and Asia. Frequent travels in Europe and exceptionally in other regions, to be expected.
In your role, you will:
- Provide best in class Customer onboarding, service activation and customer care at the best cost to SOC, CyberSOC and CERT entities.
- Ensure onboarding times are in line with customer expectations and constantly optimized.
- Design, build and put in action the different processes required to onboard customers and ensure customer satisfaction. You will need a keen understanding of our business through interaction with our sales, product and delivery team.
- Understand ongoing projects to be able to seamlessly interact with the customer.
- Develop and execute the global customer success strategy to drive customer satisfaction, retention and growth across all regions.
- Monitor industry trends, market changes and customer feedback to drive continuous improvement and innovation in customer success strategies.
- Foster a customer-centric culture throughout the organization, advocating for customer needs and driving a focus on customer success.
Who are you?
- You have over 10 years of experience in management.
- An understanding of managed security services and how they respond to a customer’s needs.
- You have participated in several major customer facing projects as project manager or similar.
- Fluent in English.
We are Orange Cyberdefense
Orange Cyberdefense is Sweden’s leading company in cyber security. Our vision is to contribute to a safer digital society by fighting different kind of cybercrime. We have 3000 employees worldwide and 400 in Sweden. We offer our customers services within Anticipate, Identity, Protect, Detect and Respond.
At Orange Cyberdefense, we are all different but with the same passion- and that is our greatest strength. We are proud of our individual differences, experiences and histories and are convinced that we must include everyone to offer solutions that protect everyone. That is why we always make sure to treat all applications equally.
How to join us?
Join us by sending your application through our application form. The selection is ongoing, and the position can be filled before the last application date. If you have any questions, you are very welcome to contact responsible recruiter Helena Feldt (Helena.feldt@orangecyberdefense.com).
- Locations
- Sverige, Malmö
- Remote status
- Hybrid Remote
Our Values
Respect for people and commitments
Internally - We keep our promises, commitments and time schedules. We respect and understand people´s disparities and different personalities. We have an open mind and are thoughtful of each other and work well socially in groups
Externally - We identify our customer´s needs and goals to maximize value. We take personal and full responsibility for the delivery and quality of our business.
Trust in each other
Internally - With a supportive management and by sharing responsibility we show that we are honest, reliable and trustworthy.
Externally - We focus on building long-term relationships, ensuring that our customers know how important they are to us. By sticking to the facts and not promising too much we create value and the possibility to act proactively.
Simplicity in mind
Internally - When we minimize thresholds and unnecessary procedures, everything has greater meaning and value. It allows us to act smarter and to make faster decisions.
Externally - We identify and define customer’s needs in order to create intelligent solutions that simplify customers' complex situations. We are easy to deal with.
Innovation constant and always
Internally - We challenge ourselves and our decisions, both as individuals and as a group. We strive to continuously develop our skills and services.
Externally - We know that customer relations and business solutions must be maintained, enhanced and developed to stay successful.
Humble commitment (Sv. prestigelöshet)
Internally - As team players we are unpretentious and focus on solving problems together, not on who or what is causing it. We share knowledge and experiences.
Externally - We are generous in sharing our knowledge and experience, and have a humble approach with both prosperity and adversity.
About Orange Cyberdefense Sweden
Orange Cyberdefense is the expert cybersecurity business unit of the Orange Group, providing consulting, solutions and services to organizations around the globe.
We believe strongly that technology alone is not a solution. We help our customers achieve superior security outcomes via our 3000+ security professionals, partnerships with top-tier vendors, threat intelligence and in-house R&D including a CERT and Epidemiology Lab.
We are proud of our high-end security research unit, thanks to which we regularly publish white papers, articles and tools on cybersecurity. Our research is widely recognized and used throughout the industry, including conferences such as Infosec, RSA Conference, BlackHat and DEFCON.
Customer Success and Onboarding Director
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