IT Support Specialist
Are you a technical problem solving person who would like to get into IT-security? We might have the next challenge for you.
The role of IT Support Specialist is to support our internal users across a range of devices and applications. The role offers a great chance for an individual who is looking to further build their knowledge and experience in the field of IT support.
Full training and support will be given to the successful candidate to help you achieve the objectives within the role. In addition to this there will be opportunity to be involved in and have insight to group wide IT projects where relevant.
Key Responsibilities:
- Provide excellent end-user IT Support to Orange Cyberdefense employees
- Management of the Asset Register
- Management of the new Joiner, Movers, and Leavers (JML) process
- Support end user devices and ensure devices are managed and updated using the security policies
- Be part of an International IT team and deal with support cases/tickets and changes using the ticketing system
- Help create documentation/user guides and keep them up to date
- Ensure workspace at offices are setup and working properly including meeting rooms and reception desks
- Take end-to-end ownership of IT issues and keep users updated with progress
- Provide IT training to users
- Create email accounts and distribution groups on collaboration platforms such as Office 365
- Administrate IT applications
- Provide remote support to users to facilitate home working
- Work towards compliancy programs such as ISO 270001 and CE+
- Provide smart hands to the infrastructure team for tasks such as installation of devices in offices and datacentres
Why us?
- Opportunity to work with market leading technology in combination with some of the industry’s most talented and dedicated experts.
- We will provide you with opportunities of development, both within your professional role but also the opportunity to develop within the organization where only your ambitions sets the limit!
- A challenger culture that encourages you to be self-driven and curious.
The story of Orange Cyberdefense
Orange Cyberdefense is Sweden’s leading company in cyber security. Our vision is to contribute to a safer digital society by fighting different kinds of cybercrimes. We have about 2500 employees worldwide and 370 in Sweden. We offer our customers services within Anticipate, Identity, Protect, Detect and Respond.
At Orange Cyberdefense, we are all different but with the same passion- and that is our greatest strength. We are proud of our individual differences, experiences and histories and are convinced that we must include everyone to offer solutions that protect everyone. That is why we always make sure to treat all applications equally.
Previous experience and skills:
- You should have an IT related qualification or have relevant experience with IT support
- Have a good understanding of basic IT support diagnosis and analysis
- Experience with Office 365, Active Directory, and ticketing systems
- Windows 10 and Mac experience
- Understanding of ISO 270001 or CE+
- Previous experience in a workspace support capacity
- Experience with the administration of various IT applications
Personal skills:
- Demonstrate a high degree of enthusiasm, energy, drive, self-motivation and flexibility
- Self – starting and self-motivating, able to work under high pressure, producing work of the highest quality against the tight deadlines
- Enthusiasm and professionalism
- Ability to prioritize your workload
- Flexible and resilient nature
How to join us:
Join us by sending your application through our application form. The selection is ongoing and the position can be filled before the last application date. If you have any questions you are very welcome to contact responsible recruiter Fanny Westergren (fanny.westergren@orangecyberdefense.com).
We look forward to receive your application!
- Locations
- Stockholm
- Remote status
- Hybrid Remote
Stockholm
Our Values
Respect for people and commitments
Internally - We keep our promises, commitments and time schedules. We respect and understand people´s disparities and different personalities. We have an open mind and are thoughtful of each other and work well socially in groups
Externally - We identify our customer´s needs and goals to maximize value. We take personal and full responsibility for the delivery and quality of our business.
Trust in each other
Internally - With a supportive management and by sharing responsibility we show that we are honest, reliable and trustworthy.
Externally - We focus on building long-term relationships, ensuring that our customers know how important they are to us. By sticking to the facts and not promising too much we create value and the possibility to act proactively.
Simplicity in mind
Internally - When we minimize thresholds and unnecessary procedures, everything has greater meaning and value. It allows us to act smarter and to make faster decisions.
Externally - We identify and define customer’s needs in order to create intelligent solutions that simplify customers' complex situations. We are easy to deal with.
Innovation constant and always
Internally - We challenge ourselves and our decisions, both as individuals and as a group. We strive to continuously develop our skills and services.
Externally - We know that customer relations and business solutions must be maintained, enhanced and developed to stay successful.
Humble commitment (Sv. prestigelöshet)
Internally - As team players we are unpretentious and focus on solving problems together, not on who or what is causing it. We share knowledge and experiences.
Externally - We are generous in sharing our knowledge and experience, and have a humble approach with both prosperity and adversity.
About Orange Cyberdefense Sweden
Orange Cyberdefense is the expert cybersecurity business unit of the Orange Group. As Europe’s go-to security provider, we strive to build a safer digital society.
We are a threat research and intelligence-driven security provider offering unparalleled access to current and emerging threats.
Orange Cyberdefense retains a 25+ year track record in information security. Globally we have 250+ researchers and analysts 16 SOCs, 10 CyberSOCs and 4 CERTs distributed across the world and sales and services support in 160 countries. We are proud to say we can offer global protection with local expertise and support our customers throughout the entire threat lifecycle.
IT Support Specialist
Are you a technical problem solving person who would like to get into IT-security? We might have the next challenge for you.
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