Customer Onboarding Technician

We are looking for you who want to make a difference and want to help us build a safer digital society! If you share our passion in cyber security, you love having a coordinating role and want to work in an organization that encourages innovation we hope this opportunity might be the one for you!

 

About the job 

We are looking for a Customer Onboarding Technician to further strengthen the Onboarding team within Group Service Delivery (GSD).

You, as Customer Onboarding Technician, will participate in projects for activating Managed Security Services purchased by our Customers. You will ensure that both Customer-, Orange Cyberdefense-, Vendor environments/platforms are setup in accordance with pre-defined project plans, associated instructions, and defined timeline. You will have the opportunity to collaborate cross-functionally with colleagues in the Orange Cyberdefense organization as there are various roles that collaborate within one Onboarding project.

The role is based in any of our GSD hubs and will be required to work normal business hours. 

Some of the more hands-on job tasks will be:

  • Accomplishes project objectives by executing project activities.
  • Provide input to Project Manager for the activities assigned.
  • Deliver according to the project plan, associated instructions, and the timeline.
  • Ensure dependencies for the appointed activities are resolved by following up/collaborating with other project members
  • Ensure high Customer satisfaction by delivering on promises and supporting Customers with any challenges that might arise.


Our offer

As an employee at Orange Cyberdefense you will get the opportunity to work closely with some of the experts in the field and in an innovative and friendly company where we together contribute to the continued development of the company.

With the latest technology, customers in the Nordics region and a growing company supporting you, you are given the opportunity to create and contribute to a safer society.

Working at Orange Cyberdefense will give you the chance to develop both personally and professionally. New challenges are our favorite challenges. Orange Cyberdefense has an environment with a high rate of change, quick decision-making, combined with sensitivity to our employees. We believe that by providing an atmosphere where we try to have fun at work and love what we do, we will also get the best end results.

 

Who are you?

  • Previous experience working in a Managed Security Service organization is an advantage
  • Highly organized/structured, follow-through on commitments and with a strong sense of responsibility for your own- and the team’s overall performance
  • Ability to work and communicate effectively in English (both written and spoken) and with excellent Customer communication skills
  • You have a positive and helpful attitude in everything you do and always strive to leave a good impression on the people you meet
  • Able to remain calm and focused in potentially stressful situations
  • Solution oriented and leaves nothing to chance, to stay ahead of potential challenges
  • Curious and not afraid of asking questions or initiate discussions


 Below Certifications/Experience is an advantage:

  • Experience from working with Vendor Products associated with our Managed Security Services. Such as: Splunk, Cybereason, Cortex XDR, Vectra, Rapid7 and more
  • Experience from working with JIRA Software from Atlassian
  • ITILv4
  • PRINCE2 Agile
  • ISO 27001


Additionally, you already live by our core values:

  • Humble commitment
  • Innovation, constant and always
  • Respect for people and commitment
  • Simplicity in mind
  • Trust in each other


If you are interested in this position, please apply soon! The selection is ongoing, and the position can be filled before the last application date. We do not accept applications by email, please send in your application through our application form. If you have any questions, you are most welcome to contact helena.feldt@orangecyberdefense.com

We look forward to receiving your application!

 

 

Or, know someone who would be a perfect fit? Let them know!

Malmö

Stenbärsgatan 6
212 31 Malmö Directions +46 10 202 20 13 View page

Our Values

Respect for people and commitments

Internally - We keep our promises, commitments and time schedules. We respect and understand people´s disparities and different personalities. We have an open mind and are thoughtful of each other and work well socially in groups

Externally - We identify our customer´s needs and goals to maximize value. We take personal and full responsibility for the delivery and quality of our business.

 

Trust in each other

Internally - With a supportive management and by sharing responsibility we show that we are honest, reliable and trustworthy.

Externally - We focus on building long-term relationships, ensuring that our customers know how important they are to us. By sticking to the facts and not promising too much we create value and the possibility to act proactively.

 

Simplicity in mind

Internally - When we minimize thresholds and unnecessary procedures, everything has greater meaning and value. It allows us to act smarter and to make faster decisions.

Externally - We identify and define customer’s needs in order to create intelligent solutions that simplify customers' complex situations. We are easy to deal with.

 

Innovation constant and always

Internally - We challenge ourselves and our decisions, both as individuals and as a group. We strive to continuously develop our skills and services.

Externally - We know that customer relations and business solutions must be maintained, enhanced and developed to stay successful.

 

Humble commitment (Sv. prestigelöshet)

Internally - As team players we are unpretentious and focus on solving problems together, not on who or what is causing it. We share knowledge and experiences.

Externally - We are generous in sharing our knowledge and experience, and have a humble approach with both prosperity and adversity.

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